AI: Transforming the Digital Account-Opening and Onboarding Experience
October 23, 2018
Boston, October 23, 2018 – Given customers’ rapidly rising expectations for digital banking experiences to match the integrated experiences they receive in other industries, financial institutions are under pressure to deliver a customer-centric, mobile-first digital experience that starts upon account opening. Artificial intelligence is one technology that can help FIs reinvent how they interact with customers during the digital account-opening and onboarding process